Listen, Repeat, Solve Without being defensive and without assuming what the problem is, listen closely to what the customer is saying. Some problems that start out sounding run-of-the-mill are actually [...]
1. Make a Plan to Improve It sounds obvious, but do you actually take the time to write down ideas and plans for how you want to improve the business [...]
It’s a problem that’s existed for centuries, but most people don’t usually think about how to handle termites until after the damage is done. That’s why Ravi Sachdeva, President of [...]
FleetMatics occasionally publishes guest posts with interesting content relevant to our audience. Derek Singleton joined Software Advice after graduating from Occidental College with a degree in political science. He writes about various [...]
More often than not, once a Fleet Manager or Business Owner implements a GPS tracking system, they wonder how they ever ran their fleet and business without it. The following [...]
Papalia Plumbing & Heating, Inc. has provided plumbing, heating, cooling and drain cleaning services throughout Massachusetts since 1989. A devotion to superior customer service forms their main philosophy, from promising [...]
With the ongoing concerns about depleting oil resources and the environmental impact of vehicles that rely on them, there has been continual pressure for fleet-based organizations to “go green.” Luckily [...]
Larry’s Limos has been serving the greater Birmingham, AL and surrounding areas since 1996. With their chauffeur-based profile, executive transport and airport packages, they are “committed to client satisfaction and [...]
Outstanding NPS scores position FleetMatics customer satisfaction levels in line with those of rankings customers give to Apple, Intuit, Philips, Southwest Airlines and GE Healthcare ARLINGTON HEIGHTS, IL (1/4/2012) – [...]
As 2011 winds down, we were curious to see which of our blog posts were most engaging for our readers so that: 1) Those that missed any now have the [...]
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