Is Fleet Tracking Essential for Superior Customer Service?
With GPS fleet tracking, you always know where your drivers are. When a customer calls to ask for an estimated time of arrival, you no longer have to call around to see how far out your driver is.
While you may already have superb customer service, fleet tracking is a simple way to go above and beyond your competition. Your customer dictates your business and essentially, your bottom line. Fleet tracking gives you a leg up on your competition; it provides your potential customers a clear choice when shopping around for a provider or vendor.
Success stories spread fast in any industry, so make sure that your company stands out in regards to great customer service. Implementing fleet tracking helps make it easy for your customers to choose you, because they know they are getting the best customer service in town.
Quintanilla International Transport knows how important customer service is to their clients. Victoria Esparza, Safety Manager, uses Fleetmatics fleet tracking to not only improve relations with her customers, but also to keep both parties’ costs down. “We have to charge for the time that they have been unloading at a location. We run a report to see how long it took them,” says Esparza. “Since both parties can incur extra fines if unloading takes more than an hour, fleet tracking and reporting is important to us and our customers.”
Here are some other ways that fleet tracking can improve your customer service:
- Provide historical proof of service
- Get to your customers quicker
- Respond faster to customer emergencies
- Allow your customers to track your vehicles from your website
- Make service calls more efficient