Fettes, Love & Sieben was founded in 1924. They are a Union plumbing and heating contractor located in Chicago, Illinois, and presently employ approximately sixty-five tradesmen that include plumbers, pipe-fitters, laborers and operating engineers. Key clients include University of Chicago Hospitals, Kraft Foods Pilot Plant, The Erie Center, and Marshall Field's State Street.
The Challenge:
Improve accuracy in customer invoicing. They also needed to improve dispatching efficiencies and reduce calls made to technicians' cell phones. Eliminating out-of-route mileage was important in reducing fuel costs.
The Benefits:
Productivity has increased tremendously through improved routing and dispatching. Great savings in fuel costs as fleet vehicle mileage has been reduced. Customer service has improved as their invoicing is now accurate. They have also streamlined operational procedures which have saved office time.
Savings:
"In our first year using the FleetMatics GPS Tracking Solution, we were able to bring in additional revenue of $60,000 through increased productivity."
- Mark Sperry, Service Manager
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