Falcon Plumbing

Increased Efficiency and Productivity In 1986, Falcon Plumbing began with just two employees and today now has a workforce of 35 strong, skilled professionals providing residential and commercial customers in Dade County, FL with 24-hour emergency service. Their service department offers all forms of repair plumbing, including stoppages, water leaks, high-pressure jetting, video sewer inspections, water service and repairs, water heater installation and any other plumbing related repairs. They also sell and install plumbing fixtures.

Falcon Plumbing saw some benefits of what a GPS system could do with their previous provider, but was really in need of a system that was easy to navigate and was responsive to their needs with real time reporting. They also wanted a system that more accurately tracked hours worked and time spent at a job.

Since implementing FleetMatics, they have seen a significant increase in efficiency and productivity. On average, service trucks are now managing 1 additional job per day. Now that dispatchers have real-time views of techs locations, customer satisfaction is steady on the rise. As job times can be verified now, payroll and customer invoices are supported with undisputable accuracy.

“Through increased productivity, we are saving over $45,000 year on operational costs alone. Since installing FleetMatics, our trucks are handling 1 extra job per day resulting in an additional $200,000 to our bottom line. FleetMatics is a great product!”
- Wendy Dessler, President