A-Active Pest Control Uses FleetMatics GPS to Increase Profits Through High-Quality Customer Service
For over 30 years, A-Active Termite and Pest Control has provided expert professional pest management services to their clients in southeast Virginia. A-Active believes in a zero tolerance policy toward pests and utilizes specially trained, certified and registered service technicians to solve any pest problem.
Kevin Kordek, President and CEO of A-Active Pest Control, believes that customer service is the cornerstone of his business. By exceeding customer expectations, A-Active has emerged as a leader in the pest control industry despite current economic conditions.
However, Mr. Kordek wanted to further improve customer service, as well as improve the overall efficiency of his business. The company decided that they could achieve their business objectives by installing the FleetMatics GPS Vehicle Tracking Solution into their fleet of 19 vehicles.
“Senior management went through a live demonstration of FleetMatics GPS and looked hard for reasons NOT to do it,” said Mr. Kordek. “We couldn’t find any. The product was just so powerful and fit our business model perfectly.”
With FleetMatics GPS installed, A-Active achieved immediate results in their customer service, especially in their response to unscheduled emergency calls.
“In one instance, we got a call from a client that needed immediate treatment,” said Mr. Kordek. “We were able to look right on the FleetMatics system and find the tech that was closest. Our tech arrived fifteen minutes after the call. The client was ecstatic. She said, “Were you guys waiting in my driveway when I called?’”
According to Mr. Kordek, this type of response to customer calls has significantly increased the company’s ability to earn new clients. In the competitive pest control industry, the company that arrives first to a call often gets the business. With FleetMatics GPS, A-Active can arrive before the competition and secure more business.
With FleetMatics GPS installed, A-Active realized a number of benefits beyond improved customer service:
- Increased productivity allowed for additional jobs completed during a day
- Modified driver behavior, making them safer on the road
- Speeding alerts reduced fuel consumption and improved safety
- Idle times significantly reduced – in one instance from 14 hours to one hour per week
- Fuel savings of 10 to 12 percent – enough alone to pay for the system
- Lower insurance rates, worker’s comp claims, law suits and other liabilities
- Served as the basis for an employee bonus program
“In my business, people are the most important aspect and FleetMatics believes that also,” said Mr. Kordek. “It doesn’t matter if your business is in pest control, computer repair or delivering pizzas, Customer Service is what it’s all about, and FleetMatics GPS can help.”