• National Tire Safety Week: 4 Tips to Keep Your Treads on Track

    Posted 25 May 2016 by Stacey Papp

    Remember the Rotor – that most debilitating of carnival rides? You know, the giant cylinder that spins like a mother and pins riders to the sides with the sheer power of physics — no seatbelts required. It’s fun at first (at least for some people), but by the end of the ride, almost everyone is worn out and ready for the incessant whirling to be over. It takes a toll — even though it lasts just a few brief moments. Now think of your fleet’s tires. They basically spi...

    Read more...

  • The Art of Juggling: Tips to Help Landscaping Fleet Managers Make the Most of Their Day

    Posted 24 May 2016 by Stacey Papp

    Egypt. The home of the great pyramids, hieroglyphics, pharaohs, mummies (no, not the Halloween variety), King Tut and Cleopatra. While all of these are familiar to us (thanks, National Geographic), what may not ring a bell is this little tidbit: the oldest juggling event on record is illustrated inside the walls of a tomb of an Egyptian prince built between 1994 and 1781 B.C.  While the actual act of juggling – balls, bowling pins…chainsaws – is not new, it doesn’t...

    Read more...

  • My Truck is Where?!? The Business Impact of Not Knowing Your Fleet's Whereabouts

    Posted 23 May 2016 by Stacey Papp

    Putting things into Latin always makes them sound more serious than they are – using “per se” instead of “in and of itself,” “et cetera” instead of “and so on,” or “persona non grata,” when referring to the neighbor you don’t want at your backyard barbecue are just fancier ways of saying standard, everyday sayings. But sometimes a Latin phrase really does mean serious business, as with the words “respondeat superior&r...

    Read more...

  • Focus on Cost Savings: If It Doesn't Make Dollars, It Doesn't Make Sense

    Posted 19 May 2016 by Stacey Papp

    On May 31, 1995, David Marvin Blake, better known by his stage name as DJ Quik, released a song called ‘Dollaz and Sense’ – 90’s hip-hop at its very best. You know the kind…a funky rhyme with an overly synthesized beat and a horribly photo-shopped album cover that really drives home the 90’s electric vibe when it comes to music. What really perks up the ears of hip-hop lovers everywhere are the lyrics in the chorus that go a little something like this…...

    Read more...

  • Digital Bookkeeping & Reporting Tools Can Help Unleash Your Fleet's Potential

    Posted 18 May 2016 by Stacey Papp

    You've probably seen commercials for apps that can document everything digitally in your personal life. These tempting technologies might seem like science fiction when you go into the office each day, sifting through a mountain of paperwork to gather invoice data, technician status reports and similar details that go into your financial books. Fleet managers must constantly keep their books balanced to ensure they have enough money to maintain trucks, pay drivers and keep operations afloat. It...

    Read more...

  • Maximum Efficiency: 5 Tips for Landscaping Operations Leaders

    Posted 17 May 2016 by Stacey Papp

    When spring has sprung, people start thinking about baseball. The crack of the bat, the cheer of the crowd, and the first sip of a cold beverage spell springtime for many people. But people also start to think about slightly less enjoyable activities, like spring cleaning, and sprucing up things around the house in general, which some people (smartly, in many cases) choose not to DIY. While landscaping company operations leaders in temperate climates are busy year-round, the ones in the co...

    Read more...

  • Solving Scheduling Snafus

    Posted 16 May 2016 by Stacey Papp

    It’s Monday morning. You’re at your desk, debating having a second cup of coffee. The phone rings. You know it could be a call from that sweepstakes you entered, and you’ve won a cruise to the Bahamas! But let’s be realistic: It’s probably about a job order. When you pick up, you find out that it’s not just any job order. It’s an emergency, and the customer needs someone dispatched right now – but all of your drivers are already in the field on ot...

    Read more...

  • 4 Tips to Use Customer Feedback to Your Advantage

    Posted 12 May 2016 by Stacey Papp

    Customer feedback is essential for businesses to succeed and there is no better way to find out what you can do to make your customers happy. However you choose to collect it – surveys, social media, feedback forms – the insight this information provides can present a wide variety of opportunities to improve your processes and ultimately increase customer satisfaction. Check out four tips to best use customer comments to get you started. 1. Update or improve your products/services S...

    Read more...

  • 3 Ways Location Data Can Help Fleets Improve Customer Service

    Posted 11 May 2016 by Stacey Papp

    The customer experience is often the greatest differentiator between service organizations. A person considering two HVAC companies, for example, might compare the technical capabilities of the two organizations, but he or she is more likely reading through reviews on Yelp! and Angie's List, and looking for themes in how other customers felt about the service. Excellent customer service will make you stand out from the pack as consumers evaluate their options. Setting yourself apart from compet...

    Read more...

  • The Grass is Always Greener: 4 Ways to Make Dispatching Landscaping Crews Even Easier

    Posted 10 May 2016 by Stacey Papp

    Do you ever wonder what it would be like if someone decided to make a reality show out of your life? For most of us - you know, those of us who aren’t Real Housewives or America’s Next Top Model – people would probably be pretty bored if they had to watch us go about our daily activities. But sometimes even ordinary life can get so crazy that you almost wish someone had a camera on you, just so other people can see what it’s like.  Multitasking is a fact of life for ...

    Read more...

View more

The blog posts posted on this site are provided for educational purposes only and to provide general information. The blog posts do not constitute specific legal advice, and should not be treated as such. You should contact a licensed professional attorney to obtain advice where appropriate. Fleetmatics does not warrant or represent the information contained in these blog posts.