• Do Your Customers Heart You? 5 Keys to a Good Referral Program

    Posted 15 November 2016 by Stacey Papp

    If you were born before the early ‘80s, then you most definitely remember growing up without the Internet – maybe fondly, maybe not so much.  In some ways, life was harder for kids before the web – you had to go to an actual brick-and-mortar library and use the Dewey Decimal ...

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  • 5 Reasons a Customer Might Fire You

    Posted 07 November 2016 by Stacey Papp

    “You’re fired.” Is this sentence a) Donald Trump’s catchphrase on “The Apprentice,” b) wrestling promoter Vince McMahon’s signature phrase, c) words you never want to hear from one of your customers, or d) all of the above? If you said “d,” you...

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  • customer data

    How Customer Data Can Change Your Business for the Better

    Posted by Stacey Papp

    Customers are the bread and butter of most small businesses. And if you’re part of the lucky group that has so many customers that you can’t keep up, then you understand the notion of not knowing what to do with all the data you collect from your customers on a fairly regular basis. ...

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  • Happy Customer Tips

    Top-Notch Customer Service Tips to Keep 'Em Coming Back For More

    Posted by Stacey Papp

    A key to any business’ success is attracting more customers. What often gets overlooked during the excitement of celebrating new customers is how important retaining the customers you already have. Customer retention is based on many things – customer service, quick response time, educat...

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  • what to do  with customer data

    Knowledge is Power: What You Can Do With Your Customer Data

    Posted by Stacey Papp

    Imagine if you owned a business 100 years ago and you were transported to the present day (by rubbing a lamp, or planting a magic bean, or something). Assuming your mind wasn’t completely blown and you were able to understand all the new technologies business owners use and how they work, you&...

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  • work order software

    Speed or Good Service? Your Customers Shouldn't Have to Choose Just One

    Posted by Stacey Papp

    We live in a pretty exciting world. By pressing a few buttons on a smartphone or computer, we can have almost anything – groceries, home items, books, DVDs, restaurant food, liquor, taxis – delivered to us whenever we want, within time frames convenient for us. Services like Amazon Prime...

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  • Customer Feedback

    4 Tips to Use Customer Feedback to Your Advantage

    Posted by Stacey Papp

    Customer feedback is essential for businesses to succeed and there is no better way to find out what you can do to make your customers happy. However you choose to collect it – surveys, social media, feedback forms – the insight this information provides can present a wide variety of opp...

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  • improve customer experience

    3 Ways Location Data Can Help Improve Customer Experience

    Posted by Stacey Papp

    The customer experience is often the greatest differentiator between service organizations. A person considering two HVAC companies, for example, might compare the technical capabilities of the two organizations, but he or she is more likely reading through reviews on Yelp! and Angie's List, and loo...

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  • Customer Satisfaction

    The Customer is Always Right... Right?

    Posted by Stacey Papp

    We’ve all heard the phrase, “the customer is always right”. It was popularized by retailers at the turn of the 20th century and reflected an attitude change from the previously standard approach of “Let the buyer beware,” shifting the onus of ensuring customer satisfact...

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  • Field Management Software Measures Success

    How Do You Measure Customer Service?

    Posted by Stacey Papp

    Your customer service is the backbone of your organization, but it’s about more than just a smile and a friendly attitude. Customer service also is measured by how fast drivers can get to customers; how informed your team is about customer needs and job orders; and how quickly your business ca...

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