• using customer data

    How Customer Data Can Change Your Business for the Better

    Posted 29 June 2016 by Stacey Papp

    Customers are the bread and butter of most small businesses. And if you’re part of the lucky group that has so many customers, you can’t keep up, then you understand the notion of not knowing what to do with all the data you collect from your customers on a fairly regular basis.  Building and maintaining a database of customer data is only the first step in harnessing the power of this valuable information. To really use the data to your advantage, ask yourself a few questions:...

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  • what to do  with customer data

    Knowledge is Power: What You Can Do With Your Customer Data

    Posted by Stacey Papp

    Imagine if you owned a business 100 years ago and you were transported to the present day (by rubbing a lamp, or planting a magic bean, or something). Assuming your mind wasn’t completely blown and you were able to understand all the new technologies business owners use and how they work, you’d probably be pretty amazed. Business owners in the modern world have an unbelievable amount of tools at their fingertips to make their operations run more efficiently. Many already make use of...

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  • Happy Customer Tips

    Top-Notch Customer Service Tips to Keep 'Em Coming Back For More

    Posted by Stacey Papp

    A key to any business’ success is attracting more customers. What often gets overlooked during the excitement of celebrating new customers is how important retaining the customers you already have. Customer retention is based on many things – customer service, quick response time, educated technicians, friendly office staff and even an accurate billing process.  Whether you are speaking to a driver, customer support representative, receptionist or account manager, everyone one ...

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  • Fleet Vehicle Graph

    Speed or Good Service? Your Customers Shouldn't Have to Choose Just One

    Posted by Stacey Papp

    We live in a pretty exciting world. By pressing a few buttons on a smartphone or computer, we can have almost anything – groceries, home items, books, DVDs, restaurant food, liquor, taxis – delivered to us whenever we want, within time frames convenient for us. Services like Amazon Prime Now even let us order goods on demand that don’t require waiting for something to be shipped – it shows up within a couple hours. Technology has eliminated the need to walk uphill both wa...

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  • Customer Feedback

    4 Tips to Use Customer Feedback to Your Advantage

    Posted by Stacey Papp

    Customer feedback is essential for businesses to succeed and there is no better way to find out what you can do to make your customers happy. However you choose to collect it – surveys, social media, feedback forms – the insight this information provides can present a wide variety of opportunities to improve your processes and ultimately increase customer satisfaction. Check out four tips to best use customer comments to get you started. 1. Update or improve your products/services S...

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  • customer experience improvement

    3 Ways Location Data Can Help Fleets Improve Customer Service

    Posted by Stacey Papp

    The customer experience is often the greatest differentiator between service organizations. A person considering two HVAC companies, for example, might compare the technical capabilities of the two organizations, but he or she is more likely reading through reviews on Yelp! and Angie's List, and looking for themes in how other customers felt about the service. Excellent customer service will make you stand out from the pack as consumers evaluate their options. Setting yourself apart from compet...

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  • Customer Satisfaction

    The Customer is Always Right... Right?

    Posted by Stacey Papp

    We’ve all heard the phrase, “the customer is always right”. It was popularized by retailers at the turn of the 20th century and reflected an attitude change from the previously standard approach of “Let the buyer beware,” shifting the onus of ensuring satisfaction from the buyer to the seller. Most modern businesses with any customer-facing applications carry on the tradition started by those retailers more than a century ago and aim to provide service that makes th...

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  • Measure Success

    How Do You Measure Customer Service?

    Posted by Stacey Papp

    Your customer service is the backbone of your organization, but it’s about more than just a smile and a friendly attitude. Customer service also is measured by how fast drivers can get to customers; how informed your team is about customer needs and job orders; and how quickly your business can take an order, complete a job and send an accurate invoice. For these elements of business management by which your customer service will be measured, going digital can help streamline processes, a...

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  • Negative Customer Interaction

    You Had a Negative Customer Interaction - Now What?

    Posted by Stacey Papp

    Uh oh! That dreaded moment has come – you know the one you’ve been trying your hardest to avoid for years. That’s right…we’re talking about an interaction with a rather agitated customer. Since you can’t go back and rewind the past to turn a negative conversation into a positive one, we’re here to help you look forward and get you on the road to a great solution smoothly and quickly. Check out a few tried and true tips! 1. React Quickly 58% of customer...

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  • Responding to Customer Needs

    Getting Into the Minds of Your Customers

    Posted by Stacey Papp

    Determining what a customer needs is the most basic priority for any company offering a product or service, but it can be surprisingly tricky to figure out. Sometimes the customers themselves don’t know what they want or need, and as Steve Jobs noted, even if you ask your them directly, the response you get might not be useful to keeping your business current: “You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want so...

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