• Ditch the “Crazy Wall”: Get Techs to the Job Without Sticky Notes or Whiteboards

    Posted 14 March 2017 by Stacey Papp

    It’s a classic image from detective movies – a hardboiled gumshoe working day and night to track down a bad guy, aided by an evidence board papered with photos, notes and newspaper articles related to the case, with various colors of yarn crisscrossing the surface to show connections. S...

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  • Scheduling Snafus: Avoiding the Domino Effect

    Posted 23 February 2017 by Stacey Papp

    Have you ever played the game Jenga? Created in the 1970s, the point is to use 54 wooden blocks to first build up an 18-level tower of three blocks each in perpendicular patterns, then move one at a time from each level by adding it to the topmost level. It’s game over if the tower falls. Jen...

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  • ‘Tis the Season to Be…On Call

    Posted by Stacey Papp

    Now that the presidential election and the World Series are over, we can discuss another divisive topic: the holidays. Some people are all about Thanksgiving dinner, Black Friday sales, holiday parties, shopping and gift-giving, decorating, and celebrating with family and friends – in fact, w...

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  • Bills, Bills, Bills: 4 Tips to Speed up Invoicing

    Posted by Stacey Papp

    Did your parents give you an allowance as a kid? If so, you probably have fond memories of counting down the days until payday, plotting what to spend your riches on (candy bars and action figures usually rank highly) and perhaps even negotiating a raise, if you were the power-broker type.  Ge...

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  • Love It and List It: 4 Tips for Successful Job Creation

    Posted by Stacey Papp

    You know what we really, really love? Lists. Stay with us now: yes, that is an incredibly dorky answer, but show us someone who has never clicked through an Internet slideshow titled something like “25 Pictures of Celebrities with No Makeup” or “15 Pictures of Dogs Stuck in Thing...

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  • Job Title Clarification: It’s “Office Manager” and “Dispatcher,” Not “Babysitter”

    Posted by Stacey Papp

    Depending how old you are, you probably either remember reading “The Baby-Sitter’s Club” series of books when you were younger, or you remember buying them for your daughter or niece.  The series of books was published between 1986 and 2000 and sold 176 million copies (which ...

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  • Not Your Problem: Letting Technology Do the Dirty Work

    Posted by Stacey Papp

    “Snitches get stitches.” Omertà. “Nobody likes a rat.” The idea of a “code of silence” in the light of wrongdoing and the presumed honor behind it is engrained in many cultures, including ours – ever heard the phrase, “What happens in Vegas, st...

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  • Have You Mastered the Art of the Upsell? 4 Tips for Dispatchers

    Posted by Stacey Papp

    “Would you like fries with that?” “Before I connect you to technical support for your cable service, I wanted to mention that right now, our super-duper package with 1,000 channels is just $100 a month more!” “What type of vodka would you like in that martini – ...

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  • manage billing and invoices

    Rolling in Dough: Do You Need a Better Way to Manage Billing and Invoicing?

    Posted by Stacey Papp

    “Mo’ money, mo’ problems ... The more money we come across, the more problems we see.”Well, with all due respect to the Notorious B.I.G., most people hold the opposite view … the more money you make, the fewer problems you’ll have.  While we’re not sa...

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  • field service software

    What Could You Be Doing Instead of Spending All Day on the Phone?

    Posted by Stacey Papp

    As an office manager or dispatcher, you might be on the phone for eight-plus hours some days, fielding calls from customers, chasing down field techs or calling drivers for status updates (and don’t even get us started on the incoming calls from your kids, asking to borrow the car or your perf...

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