• Get More Time Out of Your Day: How to Make Those 8 Hours Count

    Posted 17 May 2017 by Stacey Papp

    “Like sands through the hourglass, so are the days of our lives.” Were truer words ever spoken? “Days of Our Lives” may not be known for its realistic plotlines or Streep-level acting, but the tagline certainly hit the nail on the head. Sometimes it really does feel like eac...

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  • The Journey from Quote to Cash: How to Ensure Accurate Bids & Invoices

    Posted 04 April 2017 by Stacey Papp

    Would you like to buy a vowel? On the bright, exciting world of “Wheel of Fortune,” Vanna is always smiling, Pat is always cracking goofy jokes, and vowels are always $250 – even though you never know how the wheel will spin, at least you know that an ‘E’ will cost you ...

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  • Ditch the “Crazy Wall”: Get Techs to the Job Without Sticky Notes or Whiteboards

    Posted 14 March 2017 by Stacey Papp

    It’s a classic image from detective movies – a hardboiled gumshoe working day and night to track down a bad guy, aided by an evidence board papered with photos, notes and newspaper articles related to the case, with various colors of yarn crisscrossing the surface to show connections. S...

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  • Scheduling Snafus: Avoiding the Domino Effect

    Posted by Stacey Papp

    Have you ever played the game Jenga? Created in the 1970s, the point is to use 54 wooden blocks to first build up an 18-level tower of three blocks each in perpendicular patterns, then move one at a time from each level by adding it to the topmost level. It’s game over if the tower falls. Jen...

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  • ‘Tis the Season to Be…On Call

    Posted by Stacey Papp

    Now that the presidential election and the World Series are over, we can discuss another divisive topic: the holidays. Some people are all about Thanksgiving dinner, Black Friday sales, holiday parties, shopping and gift-giving, decorating, and celebrating with family and friends – in fact, w...

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  • Bills, Bills, Bills: 4 Tips to Speed up Invoicing

    Posted by Stacey Papp

    Did your parents give you an allowance as a kid? If so, you probably have fond memories of counting down the days until payday, plotting what to spend your riches on (candy bars and action figures usually rank highly) and perhaps even negotiating a raise, if you were the power-broker type.  Ge...

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  • Love It and List It: 4 Tips for Successful Job Creation

    Posted by Stacey Papp

    You know what we really, really love? Lists. Stay with us now: yes, that is an incredibly dorky answer, but show us someone who has never clicked through an Internet slideshow titled something like “25 Pictures of Celebrities with No Makeup” or “15 Pictures of Dogs Stuck in Thing...

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  • Job Title Clarification: It’s “Office Manager” and “Dispatcher,” Not “Babysitter”

    Posted by Stacey Papp

    Depending how old you are, you probably either remember reading “The Baby-Sitter’s Club” series of books when you were younger, or you remember buying them for your daughter or niece.  The series of books was published between 1986 and 2000 and sold 176 million copies (which ...

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  • Not Your Problem: Letting Technology Do the Dirty Work

    Posted by Stacey Papp

    “Snitches get stitches.” Omertà. “Nobody likes a rat.” The idea of a “code of silence” in the light of wrongdoing and the presumed honor behind it is engrained in many cultures, including ours – ever heard the phrase, “What happens in Vegas, st...

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  • Have You Mastered the Art of the Upsell? 4 Tips for Dispatchers

    Posted by Stacey Papp

    “Would you like fries with that?” “Before I connect you to technical support for your cable service, I wanted to mention that right now, our super-duper package with 1,000 channels is just $100 a month more!” “What type of vodka would you like in that martini – ...

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