• how to present ideas

    How to Present Good Ideas to Your Boss

    Posted 19 October 2016 by Stacey Papp

    Whenever you read about a company, you usually hear about the CEO or president as the “idea person” – the one who is helping to “disrupt” an industry or “transform” the business. But just because the higher-ups are the faces of the company in news articles or on websites doesn’t mean they’re the only one coming up with the ideas. In fact, a good company is one that wants to hear from all its employees – not just the ones in corner offi...

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  • field service software

    What Could You Be Doing Instead of Spending All Day on the Phone?

    Posted 18 October 2016 by Stacey Papp

    As an office manager or dispatcher, you might be on the phone for eight-plus hours some days, fielding calls from customers, chasing down field techs or calling drivers for status updates (and don’t even get us started on the incoming calls from your kids, asking to borrow the car or your perfume … at least they’re asking, right?). During flights of fancy, it’s easy to imagine all the things you COULD be doing instead of holding a phone to your ear. For example, you cou...

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  • happy customers

    Educating the Customer – While Making Them Happy: 6 Quick Tips

    Posted 12 October 2016 by Stacey Papp

    It’s pretty fashionable these days for products to have a story behind them – baristas at fancy coffee shops tell customers that the brew they’re drinking is shade grown on a farm in Bolivia owned by a widowed farmer with seven daughters, or waiters in restaurants might smugly point out to diners that the steak they ordered came from a cow that was grass-fed, massaged daily, given beer and sung to sleep.  That may sound like a bit of exaggeration (not the thing about the ...

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  • improve customer experience

    How to Improve Customer Experience Using Field Service Software

    Posted 06 October 2016 by Stacey Papp

    When job information is segmented, or not easily available to field workers and office administrators alike, it affects your company’s ability to get work done—and customers can tell. This is frustrating for you, your employees, as well as your customers. If this sounds like your business, it’s time to switch to Fleetmatics WORK, a field service management software that will provide you the flexibility you need to get the job done. With easy to use scheduling software, everyon...

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  • Worker Safety

    How to Effectively Manage Worker Safety

    Posted 28 September 2016 by Stacey Papp

    We teach our children to wear helmets when they ride their bikes and to have someone watching if they want to climb a tall tree or ladder. Do we also encourage safety with our workers? If work safety isn’t a priority to your business, it needs to be. Your field works are not just valuable assets, they’re also human beings. Their health and safety should be important at all times. Don’t worry if it hasn’t been a focus in the past—getting started is easier than you ma...

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  • whiteboard for scheduling & dispatching

    Are You Suffering from Whiteboard Syndrome?

    Posted 26 September 2016 by Stacey Papp

    The 1990s called – they want their whiteboard back. It’s time to rip that glaring eyesore off your wall and step into the 21st century. Oh, you’re hanging papers and messages on it? What happens when those get erased, or lost, or blow out the window? It’s time to get in the digital age. It’s time to learn how to easily schedule, dispatch, and more with workforce management software. The biggest problem with keeping your schedule on the whiteboard at the office is i...

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  • Time Management Software

    How an Office Manager Can Squeeze More Hours into a Workday

    Posted 22 September 2016 by Stacey Papp

    “Doing things is not the same as getting things done.” That’s a scary thought – scary because it’s true. Even though office managers are crazy busy and going a mile a minute all day, there are plenty of times when they look at the clock at quittin’ time and wonder where the day went and how some tasks didn’t get done. You’re not alone. It’s incredibly common to stress about having enough hours in the day to finish everything that needs doin...

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  • Improve Visibility of Field

    Crave More Visibility? Field Service Management to the Rescue!

    Posted 21 September 2016 by Stacey Papp

    Running your own business is nothing if not stressful, but it doesn’t have to be that way. Stress can come from mismanagement or simply a lack of information. With a field service management app, you can stop guessing whether or not your workers are on task, whether they’ve accepted that new job, or if you’ve gotten paid. Work smarter, not harder, and reap the benefits of being the best in your field. STAY IN THE KNOW Not clear on what your team is doing, or even where they ar...

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  • dispatcher strategy

    What “Game of Thrones” Can Teach You about Dispatch Strategy

    Posted 27 July 2016 by Stacey Papp

    There’s a lot to ogle at when you watch Game of Thrones (some things not so appropriate, ahem, for a family-friendly blog). Most impressive, though, are the sweeping battle scenes involving intricately choreographed casts of thousands portraying White Walkers, wildlings and, of course, our heroes, the members of the Night’s Watch. There’s a detailed plan for each actor and CGI beast that plots out every sweep of a sword and whoosh of an arrow so the camera captures exactly the ...

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  • scheduling software

    Solving Scheduling Snafus

    Posted by Stacey Papp

    It’s Monday morning. You’re at your desk, debating having a second cup of coffee. The phone rings. You know it could be a call from that sweepstakes you entered, and you’ve won a cruise to the Bahamas! But let’s be realistic: It’s probably about a job order. When you pick up, you find out that it’s not just any job order. It’s an emergency, and the customer needs someone dispatched right now – but all of your drivers are already in the field on ot...

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