• How Secure is Your Field Service Business’s Data?

    Posted 06 December 2016 by Stacey Papp

    Data security: It’s not just for IT geeks and the NSA anymore. It seems like every week we hear about new security breaches or hacks – even global websites like Twitter and Reddit were shut down in late October due to hacker action. (Note: Don’t confuse actual security breaches wi...

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  • ‘Tis the Season to Be…On Call

    Posted 05 December 2016 by Stacey Papp

    Now that the presidential election and the World Series are over, we can discuss another divisive topic: the holidays. Some people are all about Thanksgiving dinner, Black Friday sales, holiday parties, shopping and gift-giving, decorating, and celebrating with family and friends – in fact, w...

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  • Bills, Bills, Bills: 4 Tips to Speed up Invoicing

    Posted 29 November 2016 by Stacey Papp

    Did your parents give you an allowance as a kid? If so, you probably have fond memories of counting down the days until payday, plotting what to spend your riches on (candy bars and action figures usually rank highly) and perhaps even negotiating a raise, if you were the power-broker type.  Ge...

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  • Love It and List It: 4 Tips for Successful Job Creation

    Posted 22 November 2016 by Stacey Papp

    You know what we really, really love? Lists. Stay with us now: yes, that is an incredibly dorky answer, but show us someone who has never clicked through an Internet slideshow titled something like “25 Pictures of Celebrities with No Makeup” or “15 Pictures of Dogs Stuck in Thing...

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  • Job Title Clarification: It’s “Office Manager” and “Dispatcher,” Not “Babysitter”

    Posted 14 November 2016 by Stacey Papp

    Depending how old you are, you probably either remember reading “The Baby-Sitter’s Club” series of books when you were younger, or you remember buying them for your daughter or niece.  The series of books was published between 1986 and 2000 and sold 176 million copies (which ...

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  • Not Your Problem: Letting Technology Do the Dirty Work

    Posted 10 November 2016 by Stacey Papp

    “Snitches get stitches.” Omertà. “Nobody likes a rat.” The idea of a “code of silence” in the light of wrongdoing and the presumed honor behind it is engrained in many cultures, including ours – ever heard the phrase, “What happens in Vegas, st...

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  • Don’t Be a Goof: 8 Organizational Hacks to Help You Shine at Work

    Posted 03 November 2016 by Stacey Papp

    Did you ever read Highlights magazine when you were a kid? A children’s magazine that touts “Fun with a purpose” as its slogan, it’s been a staple of pediatricians’ waiting rooms for decades, and since its inception in 1946, unsuspecting children across the country have...

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  • Have You Mastered the Art of the Upsell? 4 Tips for Dispatchers

    Posted 27 October 2016 by Stacey Papp

    “Would you like fries with that?” “Before I connect you to technical support for your cable service, I wanted to mention that right now, our super-duper package with 1,000 channels is just $100 a month more!” “What type of vodka would you like in that martini – ...

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  • manage billing and invoices

    Rolling in Dough: Do You Need a Better Way to Manage Billing and Invoicing?

    Posted 24 October 2016 by Stacey Papp

    “Mo’ money, mo’ problems ... The more money we come across, the more problems we see.”Well, with all due respect to the Notorious B.I.G., most people hold the opposite view … the more money you make, the fewer problems you’ll have.  While we’re not sa...

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  • how to present ideas

    How to Present Good Ideas to Your Boss

    Posted 19 October 2016 by Stacey Papp

    Whenever you read about a company, you usually hear about the CEO or president as the “idea person” – the one who is helping to “disrupt” an industry or “transform” the business. But just because the higher-ups are the faces of the company in news articles ...

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