• What Time Are You Leaving the Office Today?

    Posted 19 September 2016 by Stacey Papp

    Time studies. What was once thought to be a buzzword of the early 2000’s has become a permanent fixture in businesses of all sizes. While not everyone has the money or time (get it?!?) to invest in one of these studies, they can be pretty eye-opening, especially to those whose business concerns center around productivity – and not missing another family dinner. Spending time learning about how you spend your time doesn’t have to cost you much. You can do a simple, quick exerci...

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  • Do Your Due Diligence: Keeping Fleet Vehicles on a Maintenance Schedule

    Posted 12 September 2016 by Stacey Papp

    If you have kids, or if you have friends with kids – or even if you just read the news – you’ll know that there is a modern phenomenon that parents of yore (that is, people who had children pre-1990) would definitely have given us the side eye for: overscheduling children. Back in the day, not only were children expected to be seen and not heard, but they were also expected to make their own fun and basically stay out of their parents’ hair until meal times.  Peopl...

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  • This Labor Day, Celebrate Your Field Techs

    Posted 01 September 2016 by Stacey Papp

    As “Spiderman” reminds us, with great power comes great responsibility, and one of the responsibilities a supervisor or manager has is setting up his or her employees for success. Labor Day is a good time to reflect on the employees who support the business by being the face of the company: the field techs and drivers.  The guys in the field have the know-how and customer service skills to get job orders done and dusted in an efficient manner while also making sure the customer...

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  • Where Did You Hear That? Helpful Digital Resources for Fleet Employees

    Posted 31 August 2016 by Stacey Papp

    If you own or work for a fleet business, you’re probably subscribed to a veritable mountain of publications and newsletters specific to your industry, whether that’s pest control, landscaping, courier services, catering, beverage distribution or any of the myriad fields that are part of this big, beautiful, fleet-supported world we all live in.  But there might be other publications or websites that could be beneficial to your job title that you’re not thinking of checkin...

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  • Your Field Service Workers Are Your Business Card

    Posted 24 August 2016 by Stacey Papp

    Warning: This blog is not appropriate for audiences under 17. Kidding – it totally is. But if you know the film we’re about to reference, you’ll get the warning. If you’ve seen “American Psycho,” there are probably a few scenes that come to mind – it has some pretty unforgettable, uh, parts (get it? like body parts?). If you haven’t seen it, it stars Christian Bale as Patrick Bateman, Wall Street investment banker by day, serial killer by night &...

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  • numbers

    That Magic Number: Are You Sending Too Many Techs to the Jobsite, or Not Enough?

    Posted 17 August 2016 by Stacey Papp

    When people talk about what they’d like for a superpower, the ones that usually come up are the ability to fly or teleport, superhuman strength, powers of invisibility and that ilk. The truth is, while the powers we see in the “X-Men” or comic book hero movies would be pretty awesome to possess, there are humbler superpowers that might be handier on a day-to-day basis – you know, during the times when you aren’t out saving the world. Imagine if you could predict th...

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  • driver communication network

    Making Communication Breakdowns a Thing of the Past

    Posted 10 August 2016 by Stacey Papp

    What do pigeons, smoke and Morse code have in common? If you were expecting a hilarious punch line, sorry to disappoint you – the answer is that they are all outdated forms of communication.  It’s hard to believe people actually used carrier pigeons, smoke signals and a lot of tapping to get complex messages across, but it’s true – these were valid, valuable forms of communication for hundreds and in some cases thousands of years.  These methods took a lot mo...

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  • employee business collaboration

    Bring Your Business Back to Life: Getting Different Roles to Utilize the Same Software

    Posted 08 August 2016 by Stacey Papp

    It’s natural that every role in a fleet business has different needs and wants, and every employee has a different style of working. But sometimes, there is a greater good to be had when everyone uses the same strategy. Think about the popular zombie gorefest “The Walking Dead.” As Rick Grimes and his ragtag group of survivors travel through the Southeast, they meet a startling cross section of humanity – people of varying ages, races, and genders; families and loners; c...

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  • digital fieldworker tools

    How Digital Tools will Change Your Relationship with the Field

    Posted 03 August 2016 by Stacey Papp

    In the not-so-distant past, sending employees on jobs wasn’t too different from scattering dust in the wind. (Cue Kansas on the jukebox.) Once they hit the road and were scattered among their various jobs, there was little you could do but hope for the best. Coordinating schedules and calculating routes required a lot of time and paperwork. And forget about updating drivers if something changed while they were en route. Thankfully, those days are over. There are a multitude of digital too...

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  • fleet fuel gauge

    Be Cool, Man: Chilling Out on Summer Fuel Consumption

    Posted 02 August 2016 by Stacey Papp

    A walk-in freezer. The Antarctic. Planet Hoth. The Mariana Trench. These are some of the (literally) coolest places to be, and ones you might be dreaming about, now that the dog days of summer are here and it is hot as H-E-double-hockey-sticks out there.  The good news is that we live in the 21st century and air conditioning exists. The bad news is that a lot of fleet businesses still have to work outside for at least part of the day, and a lot of drivers and field techs try to get some re...

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