Field Service Managers: What’s Your New Year’s Resolution?

Posted by Stacey Papp

Are you a resolution maker … who turns into a resolution breaker? According to research, almost half of Americans usually make New Year’s resolutions – but the kicker is that only 8 percent on average are successful in achieving their goals. It’s enough to make you want to cancel that gym membership you just signed up for, or fire the financial consultant you just hired.

However, there’s some good news here: People who explicitly make resolutions are 10 times more likely to attain their goals than people who don’t make a resolution at all.

This means that even if you’re not normally a resolution-type person, you should definitely make one this year –if not in your personal life, then in your work life. 

Here are some possible resolutions for you to consider, sorted by job description:

Business owners
might resolve to:

  • Achieve a better work-life balance
  • Grow the business
  • Build a great reputation within the community
  • Better plan out budgets and business costs

Fleet managers
might resolve to:
  • Improve compliance with regulations
  • Better manage the fleet across all customers, vehicles and driver locations
  • Increase drivers’ productivity
  • Enhance safety and security of vehicles and drivers

Operations leaders
might resolve to:
  • Reduce costs
  • Improve communications
  • Build new programs and incentives
  • Make better decisions

Service managers
might resolve to:
  • Reduce mistakes and ensure all jobs are done right the first time
  • Improve drivers’ customer service skills
  • Improve lines of communication between drivers and dispatchers
  • Set and maintain customer expectations for each job

Dispatchers and office managers might resolve to:
  • Reduce back-and-forth phone calls
  • Stay on top of paperwork
  • Better handle customer disputes
  • Improve customer service on calls

These sound more like dreams than resolutions, right? Not so. 

With the combined capabilities of GPS vehicle tracking and field service management software, all of these hopes can become reality. 

GPS fleet tracking helps you get more done in the same amount of time (or less), making all employees more productive. With real real-time fleet monitoring, management always knows what’s going on in the field, no matter where vehicles and drivers are, including start/stop time for jobs, idle time, unsanctioned stops and more. 

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Being able to see all of this info gives better visibility into exactly where the business is spending and taking in money – and being able to run a report at any time to see info like fuel costs and whether they’ve increased or decreased compared with historical data means a better handle on budgets and improved planning.

Dispatchers can send techs out without having to ever pick up the phone, and drivers get to jobs faster, improving customer service – especially in the case of emergency job orders. Dispatchers can always give an up-to-the-minute accurate driver arrival time for customers, helping manage their expectations. And if there is ever a dispute between a dispatcher and a driver, or a driver and a customer, all the data is right there in black and white to help resolve it.

Compliance and safety are enhanced because of the visibility the GPS tracking software gives, and costs due to unplanned maintenance or aggressive driving are reduced.

And field service management software helps a business get paid for everything faster – all customer info, including invoices, is kept in one secure place that is accessible from anywhere, so payment can be taken via mobile device from the field. 

Scheduling techs is a quick drag-and-drop process, and the historical data GPS software can provide helps ensure you aren’t over- or underscheduling drivers and techs. 

By integrating with accounting software, data entry is reduced. Fully configurable reports show info from job orders and time sheets, or which products and services are the moneymakers and which might be overkill.

All these capabilities mean more work is getting done during business hours, eliminating some overtime or the need to stay late – helping to improve everyone’s work-life balance. (Your family will thank you.)

So if your New Year’s resolution involves becoming more efficient and productive, learn more about field service management technology.

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