imrpove customer experience

How to Improve Customer Experience Using Field Service Software

Posted 06 October 2016 by Stacey Papp

When job information is segmented, or not easily available to field workers and office administrators alike, it affects your company’s ability to get work done—and customers can tell. This is frustrating for you, your employees, as well as your customers. If this sounds like your business, it’s time to switch to Fleetmatics WORK, a field service management software that will provide you the flexibility you need to get the job done.

With easy to use scheduling software, everyone has visibility of daily schedules. You can easily change and manage job appointments, with real-time updates for everyone—in the office as well as the field. Workers in the field can even set up follow-up appointments with customers, and the office will know instantly.

Customer information is stored in one place, and when it’s updated, it’s all updated. Your drivers will be able to tap a button and immediately get accurate directions to their next job. Your customers will notice when you’re arriving on time, every time, even on difficult to find locations. When your field worker pulls up to a job, he can even review notes from the previous visit to ensure everyone is on the same page. Besides contact information, you’ll also be able to keep job details, notes, and photos all in one place. 

Billing and invoicing don’t have to be a nightmare. With Fleetmatics WORK, field workers can quote and invoice jobs directly from the field, then capture customer signatures for job acceptance. You will be able to easily quote new business or services without having to make extra service calls – and keep it all in Fleetmatics WORK.

Knowledge is power, especially when it comes to knowing your customers. Customers can tell when you don’t have your act together, and they can also tell when you’ve streamlined your service industry software. Grow your business and boost customer service with field service management software like Fleetmatics WORK.

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Deploying a field service management solution doesn’t have to be daunting. Check out our latest eBook to help you along the way.