Maximum Efficiency: 5 Tips for Landscaping Operations Leaders
When spring has sprung, people start thinking about baseball. The crack of the bat, the cheer of the crowd, and the first sip of a cold beverage spell springtime for many people.
But people also start to think about slightly less enjoyable activities, like spring cleaning, and sprucing up things around the house in general, which some people (smartly, in many cases) choose not to DIY. While landscaping company operations leaders in temperate climates are busy year-round, the ones in the colder climates know that come spring, things are about to get real, fast – everyone and their brother is going to want their lawns re-sodded and shrubs and trees planted.
During any busy time, it’s critical that the company is running at optimal efficiency, and with the least amount of overhead cost to ensure profits are maximized. Here are five key areas ops leaders can focus on to help meet these goals:
1.Develop SOPs. Ensure that all crews know that there are standard operating procedures (SOPs) that everyone has to follow for certain tasks. It’s especially helpful to put these into a manual that new and current employees can reference.
Consider the manual a living, breathing document – don’t kill trees by printing new ones for each employee every time you update an SOP or every time someone is hired. Make a digital version that can be easily edited and shared, and keep it in a place where people can find it.
2.Evaluate your estimating process. Make sure you are accurately estimating the cost of each job for the customer – as well as how many crew members will be needed and what kind of equipment and how much of it goes with each job, to plan on the back end and ensure streamlined operations. Keeping track of all this information in a digital repository puts it literally at your fingertips when customers call in orders.
3.Keep the staff on point. You can’t be overseeing every crew at once, so it’s important to hire operations supervisors and foremen you trust to follow procedures, and that they know how to communicate with you to give you visibility into what’s happening at jobsites.
Using digital tools for this can help ensure you’re not getting or making 20 phone calls an hour just to stay in the loop. A digital dashboard lets you see where everyone is while they’re in the field and when each job has been completed.
4.Track your equipment and people. Being able to see who is driving what vehicle and where they are helps you be more efficient with scheduling, which can help to cut costs (e.g., reducing overtime pay that could be avoided through better planning) and boost revenue. You’ll also know if anyone is driving too fast (or too slowly, or stopping unnecessarily between jobs) and keep an eye on fuel usage and costs.
5.Never lose sight of customer service. The customers are the backbone of the business, and running the company efficiently helps deliver on what is promised, making them happy and making your job easier.
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