dispatcher strategy

What “Game of Thrones” Can Teach You about Dispatch Strategy

Posted 27 July 2016 by Stacey Papp

There’s a lot to ogle at when you watch Game of Thrones (some things not so appropriate, ahem, for a family-friendly blog). Most impressive, though, are the sweeping battle scenes involving intricately choreographed casts of thousands portraying White Walkers, wildlings and, of course, our heroes, the members of the Night’s Watch. There’s a detailed plan for each actor and CGI beast that plots out every sweep of a sword and whoosh of an arrow so the camera captures exactly the right frame, ready to be woven into the larger tapestry of the story.

Now, dispatching your fleet probably isn’t quite that dramatic. But it can certainly feel just as harrowing. (Miss an important delivery deadline, and your customer might get as cranky as the not-so-dearly departed King Joffrey.) It all comes down to strategy. 

That’s the kind of consideration your fleet needs, too. Here are a few factors that contribute to a dispatch strategy that will help your fleet move fluidly from job to job — and earn you back precious time in your day.

Match the driver’s skill to the job. You don’t want to send a newbie to do complicated work above his pay grade. That will slow down the whole job, or worse, even create a problem that needs to be fixed. Identify what skills each of your employees possesses and keep a log that will help you quickly match them with the right duties.

Monitor which drivers are closest to the next job.
Just because an employee is free doesn’t mean that he’s the right person for the assignment. Maybe he’s all the way across town and would have to cross rush hour traffic. In this instance, someone who still has a little work to do on the previous job but is closer to the next location might actually be the more efficient pick.

Give customers a heads up that the driver is on the way.
Everything is going perfectly: you’ve got the right driver for the job. The route is getting him there swiftly. Looks like you’ll be able to leave work on time today! Not necessarily: if the customer isn’t prepared for the driver to arrive, that could delay the job and derail even the best-laid plans. Luckily there’s a simple solution to that, too. Just let the customer know when the driver is on his way, as well as his expected arrival time. Then the customer is more likely to be ready to accept the delivery, let the tech in the house, or do whatever else is necessary to enable your team to do their work.

Ditch paper. Want to make all of the above even more efficient? Then go digital with a dashboard that will give you visibility into your drivers’ locations, quickly identify who’s a good match for the task at hand, and can be set up to automatically notify customers when to expect the vehicle to arrive.

The directors of Game of Thrones don’t just plop their actors on a field and tell them to have at it. They develop a meticulous framework that outlines what actor should make which move (and when) in order to create a seamless experience for the viewer. You, too, can create a seamless experience for your customers. All it takes is a little strategy.

Does a good dispatch strategy sound like something you need? Learn how Fleetmatics WORK can help!

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