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FAQs

Can I view my vehicles from any internet enabled PC?

Yes, you can as long as it is connected to the internet! Of course it is worth noting that the faster the connection speed, the faster our software will run. So, for example, broad band will be much faster than a dial-up connection.

Can I view my vehicles and the reports from my phone?

Yes, our software can be accessed from any internet-enabled mobile phone. We also have a mobile app available for download in the Google Play Store as well as the iOS App Store.

Will I receive free upgrades?

Yes! Plus, because our software is web-based you don’t have to worry about CDs and installing upgrades, they appear when you login.

Do I have a no extra charges guarantee?

Yes, there are no hidden charges with Fleetmatics!

Is there an annual web access charge for Fleetmatics?

No, the only web access charge you pay is to your internet provider.

Is there a visible antenna on the vehicle?

No, the vehicle tracking unit is installed in a discreet, inaccessible location.

Are there additional networking costs?

No, Fleetmatics representatives issue an ‘all-in’ quotation.

Are there annual software costs?

No, our monthly price incorporates everything!

Is this a satellite based vehicle tracking system?

Yes, meaning the tracking unit is located by Satellite and sends the information to our servers via the GPRS Data Network. Some customers have seen a land-based system that locates using the paging network and not satellite.

Does your tracking system run in real time?

Yes, moving vehicles can report to us as frequently as 90 seconds in real time, and these positions are automatically reflected in our Live Fleet Track feature.

Is the system GPS based?

Yes, vehicle locations and times are pinpointed from the Global Position System satellites and relayed to our data centers over the GPRS network in real time.

What Garmin units does Fleetmatics integrate with?

Fleetmatics Garmin integration is able to give your drivers turn-by-turn directions, messaging capabilities, total number of jobs left to complete, increased response times, and accurate ETAs to the next job site. Fleetmatics integrates with many of the Garmin Series.

View a Full List of Compatible Garmin Units

Does Fleetmatics offer LogBooks, Electronic Logs, or Hours of Service capabilities?

Yes. Fleetmatics can take the hassle of manually managing hours of service off of your hands. Drivers log into the Fleetmatics Android-based mobile app and start driving. The hours are tracked immediately and accurately.

What is Telematics?

Simply put, telematics is the merging of the two worlds of telecommunications and informatics.
Read More: Telematics