Field service management software

Make the best use of what you have – employees, vehicles and equipment. Keeping your mobile workers organized and on track can be a challenge – no matter what industry you’re in. The right field service software can help you organize and grow your mobile business.

Make the best use of what you have – employees, vehicles and equipment. Keeping your mobile workers organized and on track can be a challenge – no matter what industry you’re in. The right field service software can help you organize and grow your mobile business.

Turn chaos into control.

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Better awareness

Knowing your fixed and variable costs, along with available resources and job requirements, you can schedule and assign jobs to the right person, at the right time.

Dashboards

An online dashboard that allows you to view your entire workforce in near real time, and help improve your mobile strategy.

Productivity

Determine not just the best route between two points but the best order to complete the day’s work orders.

Fast reporting

Turn regular paper forms into electronic ones that technicians can complete on the go. Automated reporting can save time and give you quicker access to your data.

All your paperwork in one place. And it's not even paper.

Everything you need in one place to get the job, do the work and get paid. Save time, reduce admin overhead and minimize data entry errors.

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Speed up the cash flow

With all your paperwork in the cloud it only takes a few clicks to turn quotes into work orders, and then email the invoice. Mobile technicians can even generate the invoice direct from their phone or tablet.

Never miss a thing

Untracked work or lost paperwork could cost you thousands in lost income. With GPS-verified job activity, linked to electronic timesheets and customer jobs, you can make sure you get every dollar you're due.

Dispatch – scheduled, ad hoc or emergency jobs

Easily setup new jobs or create worker schedules, with a simple drag'n'drop interface. Don't break a sweat when (not if!) something changes or a last-minute job comes in. Using the mobile app, technicians can confirm new jobs, and get turn-by-turn directions to the work site.

Know what's going on

Review a complete customer history including tasks requests, job notes and payment records – all in one place. Use job performance reports to highlight the most profitable parts of your business, or create customized reports to suit. With better visibility you'll be better able to spot new opportunities.

Custom fields

Easily create customized work order forms so fieldworkers can capture all the information they need, including photos and customer signatures. Automatic syncing helps customer databases stay up to date.

Automate your accounting

Connect our work order management software with your accounting system to automatically send through invoicing details. That could mean less time doing data entry, and less chance of getting the numbers wrong.

Book the right time, every time

Job scheduling software simplifies the process of finding a time that suits both you and the customer – and then arranges all those jobs in the most efficient order for your mobile workers.

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Search thousands of available time slots in a matter of seconds, factoring in all the relevant data about your running costs and resource availability (drivers and vehicles), to help you choose the most cost-effective time to book in a new job.

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Fleetmatics cut down a lot of labor time for the technicians in the field, and for us in the office.
Joanne Stahlman, Stahlman-England Irrigation
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Get it right from the get go

Have a mobile worker’s jobs delivered direct to their mobile device. Right from the start of their shift they’ll know exactly what they’re doing and where they’re going. Include all the information they need about each job including specific customer requests and turn-by-turn navigation.

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See how the Verizon platform can optimize your workflow
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Bring your own device

Empower your workers with fully-featured work order management software that’s compatible with the smartphones and tablets they already use. Jobs can be added, updated or reassigned, and then automatically synchronized with your back office database.

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Flexible forms

Job forms can be customized to match the exact needs of each work order – collect relevant information such as site details, photographs and customer signature verification and upload it to the back office.

Faster turnaround on paperwork

Have a mobile worker’s jobs delivered direct to their mobile device. Right from the start of their shift they’ll know exactly what they’re doing and where they’re going. Include all the information they need about each job including specific customer requests and turn-by-turn navigation.

Be more productive by simplifying, organizing and managing your day to day operations.

Make a great plan even better

Historical work performance is reviewed automatically and analyzed to help you optimize operations, reduce unnecessary miles and keep technicians on time.

Review the day’s performance to make sure optimized plans are workable and discover opportunities to fine-tune tomorrow’s plan. Help your drivers to be even more efficient, and service more customers in less time.

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Features

Flexible hardware

Choose from factory-fitted or aftermarket vehicle GPS hardware, or just use the driver’s mobile device to track driving hours and complete inspection reporting.

Works offline

Completed DVIR form data entered offline is automatically synchronized as soon as the device connects to the internet.

Data security

Driver IDs, logins and restricted access means customer data is secure, and safely backed up in carrier-grade data centers with full reporting options.

Electronic signature

HOS and DVIR reports can be electronically signed using their touch-screen device and stored securely for audit purposes.

Stay compliant

Meet all relevant legal mandates including DVIR, HOS and FSMA with accurate electronic reporting and mobile forms.

Flexible forms

DVIR forms can be customized to meet the specific needs of any equipment or vehicles being inspected to improve usability.

Traffic regulations

Monitor compliance with posted speed limits, truck legal routes and HAZMAT restrictions to help your drivers avoid traffic infringements.

Meet tough SLAs

Keep customers happy and win more business by more easily accommodating specific customer needs including strict time windows.

Cloud-based reporting

Access all your customer records, including quotes, invoices, job reports and work history, using a secure web portal.

Fuel card compliance

Track fuel card usage and automatically identify suspicious transactions using smart algorithms that minimize fuel card fraud.

Location aware

GPS hardware collects location data as well as movement to automate change of status for accurate HOS reporting.